Community Support
Cloud Posse is an open source company. Everything we develop is open source and free to use under permissive licenses, but Support is not included.
If your team depends on our work, the best way to support Cloud Posse—and to ensure your team gets the help it needs—is by subscribing to one of our premium support options.
Getting Help
We have a Slack community and a GitHub Discussions forum for questions and collaboration relating to our open source projects.
Recommended etiquette:
- Ask one question at a time — split complex topics into separate posts.
- Keep it high-level and clear — we prioritize general questions that help the broader community.
- Deeper technical or commercial-related questions may be answered from time to time, solely at our discretion.
Free Tier Support
Free Tier Support does not include support for:
- Quickstart, Jumpstart, or other Commercial Reference Architectures
- Cloud Posse Components
- GitHub Actions and workflows
- Deliverables from paid implementations or services
Our projects are open source and free to use — but support is not included.
We occasionally answer complex or commercial-related questions here, but this is voluntary and unscheduled. If your team depends on our work, we strongly encourage you to subscribe to premium support.
That’s what makes open source work.