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Decide on Default Schedules

Context and Problem Statement​

By default, an opsgenie team comes with its own schedule. Sometimes however we want different schedules for different timezones. A team spread across the world would have to manually keep track of the schedule to make sure individuals are only on call for particular hours.


Considered Options​

Option 1 - Use one default Schedule (Recommended)​

tip

Our Recommendation is to use Option 1 because....

Pros​

  • One single pane of glass for whose on call

Cons​

  • Ensuring people in different timezones are on call at the right times is a manual process

Option 2 - Many Schedules to follow the sun​

Pros​

  • Sets default routing based on timezones to particular schedules.

Cons​

  • Slightly more complex setup

References​

  • Links to any research, ADRs or related Jiras