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Decide on Teams for Escalations

Problem​

Teams need to be notified of incidents tied to services that affect them.

Solution​

Come up with a table of services and the teams or business units responsible for them.

Services are associated with incidents

Incidents are escalated to teams

Other Considerations​

  • Should the teams map to products, services or business units?

  • Should we map the teams to existing teams in IdP or directly associate users to teams in OpsGenie?

Here’s how we think about teams:​

note

Members can also be handled by the IdP integration, but the teams still need to be defined in OpsGenie)

teams:
  - name: cloudplatform
    description: "Cloud Platform Team"
    members:
      - username: [email protected]
        role: admin
      - username: [email protected]
        role: admin

  - name: security
    description: "Security Team"
    members:
      - username: [email protected]
        role: admin
      - username: [email protected]
        role: admin

  - name: compliance-engineering
    description: "Compliance Engineering Team"
    members:
      - username: [email protected]
        role: admin
      - username: [email protected]
        role: admin