Get Essential Support
Essential Support provides priority asynchronous support for self-sufficient teams building on Cloud Posse’s reference architecture and open source components. It includes prioritized responses in GitHub Discussions and access to twice-weekly shared customer workshops, where teams can get help with questions about Cloud Posse architecture, components, and implementation patterns.
What's Included?
Your subscription includes priority access to Cloud Posse expertise, providing:
- 2x Weekly Customer Workshops: Join live group sessions twice a week to get expert guidance, troubleshoot challenges, and refine your architecture.
- GitHub Discussions: Get expert responses and leverage our knowledge base for self-service troubleshooting.
For scheduled engineering work—bug fixes, upgrades, Atmos enhancements, new components, and integration work—check out our Flexible Support.
If you're facing a high-stakes deadline or need private access to senior engineers to move fast, consider Platform Advisory.
How it Works
We provide two ways to get direct access to Cloud Posse so you can get the help you need in a timely manner. Whether you prefer to ask questions asynchronously or discuss them live, we have options to support you.
1 Ask Questions on GitHub Discussions
The best way to start is by asking your questions asynchronously via GitHub Discussions. This allows us to provide detailed responses, including links to documentation and code examples that you can follow at your own pace.
GitHub Discussions works best when:
- You encounter a specific error that you can share.
- You have questions about configuring components.
- You run into documentation issues.
- You need help troubleshooting a setup.
Not only will you receive a response from the Cloud Posse team (typically within a day or by the next business day, as part of our two-day SLA), but your question also becomes part of a searchable knowledge base. Chances are, someone has already asked a similar question, and you can quickly find answers by searching past discussions.
As part of the onboarding process, we'll ask for a list of GitHub usernames that should have prioritized access to Cloud Posse expertise in these public discussions.
See Examples2 Join Weekly Customer Workshops via Zoom
If you find it difficult to articulate your question in writing, need real-time guidance, or have a more nuanced issue, our Weekly Customer Workshops are a great way to get help.
These live Zoom sessions provide an interactive space where we can:
- Workshop your challenges together
- Answer complex, high-level architectural questions
- Jump into breakout rooms for pair programming and troubleshooting
- Discuss edge cases that are hard to explain in text
While these workshops are invite-only and exclusive to customers, they are not strictly confidential. If you need to discuss sensitive or proprietary topics, we recommend using Platform Advisory for private access to Cloud Posse engineers, or Flexible Support for hands-on development work.
Why Cloud Posse?
Our team has helped hundreds of companies implement AWS services using Infrastructure as Code (IaC) with Terraform, to deploy and manage AWS services such as Amazon EKS, AWS ECS, AWS Lambda, AWS IAM, Amazon RDS, Amazon S3, AWS Security Hub, and Multi-account Organizations. Whether you need PR reviews, bug fixes, custom Terraform module development, or assistance optimizing your AWS architecture, we provide structured, scheduled support to help you achieve your goals.
We’ve built more Terraform modules for AWS than anyone else—160+ and counting. If it’s AWS and Terraform, we’ve probably already solved it.
Need Help? Get It Now.
Hit a snag? You don’t have to figure it out alone. Cloud Posse has your back—get priority responses in GitHub Discussions and join a live customer workshop to keep moving forward.
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