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Get Flexible Support

Need help with bigger problems? Flexible Support is the most cost-effective way to get expert guidance from Cloud Posse for hands-on help and non-urgent but important requests—like bug fixes, PR reviews, and custom development. Support is scheduled to fit into your timeline, so you get the predictable help you need. Unlike Essential Support, Flexible Support includes direct engineering work by Cloud Posse, so you can stay focused while we handle the heavy lifting.

Many teams waste weeks trying to figure things out themselves—time that could have been spent shipping features and scaling their business. If you want clear answers, expert guidance, and hands-on support, our Flexible Support helps you move faster.

Includes​

  • Hands-on Support – Calls, PR reviews, bug fixes, and development are planned in advance to align with your schedule, ensuring predictable delivery without disruption.
  • Private Slack Channel – Collaborate on active requests during normal business hours.
  • Easy Scheduling & Coordination – All requests are scheduled in advance via Slack or Email.
  • No Project Management Overhead – Cloud Posse coordinates support for you at no extra charge.
  • Retainer & Pay-as-you-go Options – Choose the plan that fits your needs and budget.

We offer two convenient ways to get Flexible Support, including Hourly Retainers and Pay-as-you-go options. Choose the plan that fits your needs and budget.

Who's it for?​

Essential support is designed for hands-on help and non-urgent requests. You get help directly from Cloud Posse engineers and is ideal for:

  • Planned implementation work that requires more significant engineering effort
  • Less time-sensitive tasks that don't require immediate attention
Need urgent assistance?

For on-demand support or incident response, consider our Priority Support plan. For critical issues and urgent requests, consider Priority Support instead to get faster response times—without the hassle of scheduling.

Why Cloud Posse?​

Our team has helped hundreds of companies implement AWS services using Infrastructure as Code (IaC) with Terraform, to deploy and manage AWS services such as Amazon EKS, AWS ECS, AWS Lambda, AWS IAM, Amazon RDS, Amazon S3, AWS Security Hub, and Multi-account Organizations. Whether you need PR reviews, bug fixes, custom Terraform module development, or assistance optimizing your AWS architecture, we provide structured, scheduled support to help you achieve your goals.

We’ve built more Terraform modules for AWS than anyone else—160+ and counting. If it’s AWS and Terraform, we’ve probably already solved it.

Need Help? Get It Now.

Hit a snag? You don’t have to figure it out alone. Our experts have your back—so you can stay focused on what matters. Get the help you need, exactly when you need it.

How would you like to purchase support?​

Not sure which support option fits your needs?

Email sales@cloudposse.com or book a call—let’s get you unstuck.

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Last updated on by Erik Osterman (CEO @ Cloud Posse)