Get Support
Many teams waste weeks trying to figure things out themselves—time that could have been spent shipping features and scaling their business. If you want clear answers, expert guidance, and hands-on support, our support helps you move faster. We provide a variety of support options to help you get the most out of our Reference Architecture.
Mix and match our support options to fit your team’s needs. Support is available for customers building on Cloud Posse’s reference architecture and open source components. We offer flexible purchasing options to accommodate a variety of procurement processes.
- Free Tier Support
- Essential Support
- Flexible Support
- Platform Advisory
Free Tier Support is available for anyone using Cloud Posse’s open source projects. It’s a great way to get public, best-effort help from the Cloud Posse team and the broader community.
You can ask questions and connect through SweetOps Slack, Public Office Hours, and GitHub Discussions & Issues.
- Public, best-effort help—available to all users of our open source projects.
- Engage with the community—via SweetOps Slack, Public Office Hours, and GitHub Discussions & Issues.
- Learn from past discussions—browse previously answered questions and solutions.
Just a heads up: Free Tier Support doesn’t include guaranteed response times or confidentiality. It’s not intended for support of our commercial reference architectures (Quickstart, Jumpstart) or any paid services. The Cloud Posse team participates when we can—but responses are always best-effort.
Learn MoreEssential Support is for self-sufficient teams building on Cloud Posse’s reference architecture and open source components who want priority asynchronous support to stay unblocked and save time.
It includes prioritized responses in GitHub Discussions and access to twice-weekly shared Customer Workshops—a great way to learn and get help with common questions about architecture, components, and implementation patterns.
- Priority responses in GitHub Discussions.
- 2x Weekly shared Customer Workshops via Zoom.
Flexible Support is for teams running on Cloud Posse’s reference architecture and open source components who need hands-on engineering work—such as bug fixes, upgrades, Atmos enhancements, new components, and integration work.
Work is scheduled in advance to fit your team’s priorities and ensure predictable delivery.
- Scheduled hands-on engineering—bug fixes, upgrades, Atmos enhancements, new components, and integration work.
- Private Slack Connect channel—coordinate active requests and schedule new work.
Platform Advisory is for teams running on Cloud Posse’s reference architecture and open source components who need priority access to senior Cloud Posse engineers.
It’s ideal for high-stakes work—such as audits, migrations, architecture changes, or board-level deadlines—where delays or mistakes would be costly.
- Private Slack Connect channel—direct access to staff-to-principal-level Cloud Posse engineers.
- On-demand Zoom sessions—for architecture reviews, migration planning, compliance discussions, and more.
- Same-day response (4h SLA)—for high-impact requests.
- Includes 10 hrs/month of Flexible Support—for bug fixes, upgrades, Atmos enhancements, new components, and integration work.
Platform Advisory is a premium support level for teams that want to move fast and reduce risk on mission-critical projects.
Learn MoreRestrictions
To ensure the highest level of service, we exclusively support customers using Atmos, our AWS Reference Architecture, and our Terraform modules or components for AWS. This focus allows us to provide expert guidance, maintain best practices, and deliver predictable outcomes tailored to AWS environments.