Component: `opsgenie-team`

This component is responsible for provisioning Opsgenie teams and related services, rules, schedules.

Usage

Pre-requisites

You need an API Key stored in /opsgenie/opsgenie_api_key of SSM, this is configurable using the ssm_parameter_name_format and ssm_path variables.

Generate an API Key by going here and Clicking Create API Token.

Once you have the key, you'll need to test it with a curl to verify that you are at least on a Standard plan with OpsGenie:

curl -X GET 'https://api.opsgenie.com/v2/account'
    --header "Authorization: GenieKey $API_KEY"

The result should be something similar to below:

{
    "data": {
        "name": "opsgenie",
        "plan": {
            "maxUserCount": 1500,
            "name": "Enterprise",
     ...
}

If you see anything other than Standard or Enterprise in the plan, then you won't be able to use this component. You can see more details here: OpsGenie pricing/features

Getting Started

Stack Level: Global

Here's an example snippet for how to use this component.

This component should only be applied once as the resources it creates are regional, but it works with integrations. This is typically done via the auto or corp stack (e.g. gbl-auto.yaml).

# 9-5 Mon-Fri
business_hours: &business_hours
  type: "weekday-and-time-of-day"
  restrictions:
    - start_hour: 9
      start_min: 00
      start_day: "monday"
      end_hour: 17
      end_min: 00
      end_day: "friday"

# 9-5 Every Day
waking_hours: &waking_hours
  type: "time-of-day"
  restrictions:
    - start_hour: 9
      start_min: 00
      end_hour: 17
      end_min: 00

# This is a partial incident mapping, we use this as a base to add P1 & P2 below. This is not a complete mapping as there is no P0
priority_level_to_incident: &priority_level_to_incident
  enabled: true
  type: incident
  priority: P1
  order: 1
  notify: # if omitted, this will default to the default schedule
    type: schedule
    name: default
  criteria:
    type: "match-all-conditions"
    conditions:
      - field: priority
        operation: equals
        expected_value: P0

p1: &p1_is_incident
  <<: *priority_level_to_incident
  priority: P1
  criteria:
    type: "match-all-conditions"
    conditions:
      - field: priority
        operation: equals
        expected_value: P1

p2: &p2_is_incident
  <<: *priority_level_to_incident
  priority: P2
  criteria:
    type: "match-all-conditions"
    conditions:
      - field: priority
        operation: equals
        expected_value: P2

components:
  terraform:
    # defaults
    opsgenie-team-defaults:
      metadata:
        type: abstract
        component: opsgenie-team

      vars:
        schedules:
          london_schedule:
            enabled: false
            description: "London Schedule"
            timezone: "Europe/London"

        # Routing Rules determine how alerts are routed to the team,
        # this includes priority changes, incident mappings, and schedules.
        routing_rules:
          london_schedule:
            enabled: false
            type: alert
            # https://support.atlassian.com/opsgenie/docs/supported-timezone-ids/
            timezone: Europe/London
            notify:
              type: schedule # could be escalation, could be none
              name: london_schedule
            time_restriction: *waking_hours
            criteria:
              type: "match-all-conditions"
              conditions:
                - field: priority
                  operation: greater-than
                  expected_value: P2

          # Since Incidents require a service, we create a rule for every `routing_rule` type `incident` for every service on the team.
          # This is done behind the scenes by the `opsgenie-team` component.
          # These rules below map P1 & P2 to incidents, using yaml anchors from above.
          p1: *p1_is_incident
          p2: *p2_is_incident

    # New team
    opsgenie-team-sre:
      metadata:
        type: real
        component: opsgenie-team
        inherits:
          - opsgenie-team-defaults
      vars:
        enabled: true
        name: sre

        # These members will be added with an opsgenie_user
        # To clickops members, set this key to an empty list `[]`
        members:
          - user: [email protected]
            role: owner

        escalations:
          otherteam_escalation:
            enabled: true
            name: otherteam_escalation
            description: Other team escalation
            rules:
              condition: if-not-acked
              notify_type: default
              delay: 60
              recipients:
              - type: team
                name: otherteam

          yaep_escalation:
            enabled: true
            name: yaep_escalation
            description: Yet another escalation policy
            rules:
              condition: if-not-acked
              notify_type: default
              delay: 90
              recipients:
              - type: user
                name: [email protected]

          schedule_escalation:
            enabled: true
            name: schedule_escalation
            description: Schedule escalation policy
            rules:
              condition: if-not-acked
              notify_type: default
              delay: 30
              recipients:
              - type: schedule
                name: secondary_on_call

The API keys relating to the Opsgenie Integrations are stored in SSM Parameter Store and can be accessed via chamber.

AWS_PROFILE=foo chamber list opsgenie-team/<team>

ClickOps Work

After deploying the opsgenie-team component the created team will have a schedule named after the team. This is purposely left to be clickOps’d so the UI can be used to set who is on call, as that is the usual way (not through code). Additionally We do not want a re-apply of the terraform to delete or shuffle who is planned to be on call, thus we left who is on-call on a schedule out of the component.

Known Issues

Different API Endpoints in Use

The problem is there are 3 different api endpoints in use

/webapp - the most robust - only exposed to the UI (that we've seen)
/v2/ - robust with some differences from webapp
/v1/ - the oldest and furthest from the live UI.

Cannot Add dependent Services

Api Currently doesn't support Multiple ServiceIds for incident Rules

Cannot Add Stakeholders

Track the issue: https://github.com/opsgenie/terraform-provider-opsgenie/issues/278

There isn’t a resource for datadog to create an opsgenie integration so this has to be done manually via ClickOps

Track the issue: x

No Resource to create Slack Integration

Track the issue: https://github.com/DataDog/terraform-provider-datadog/issues/67

Out of Date Terraform Docs

Another Problem is the terraform docs are not always up to date with the provider code.

The OpsGenie Provider uses a mix of /v1 and /v2. This means there are many things you can only do from the UI.

Listed below in no particular order

Incident Routing cannot add dependent services - in v1 and v2 a service_incident_rule object has serviceId as type string, in webapp this becomes serviceIds of type list(string)
Opsgenie Provider appears to be inconsistent with how it uses time_restriction:
- restrictions for type weekday-and-time-of-day
- restriction for type time-of-day

Unfortunately none of this is in the terraform docs, and was found via errors and digging through source code.

Track the issue: https://github.com/opsgenie/terraform-provider-opsgenie/issues/282

GMT Style Timezones

We recommend to use the human readable timezone such as Europe/London.

Setting a schedule to a GMT-style timezone with offsets can cause inconsistent plans.

Setting the timezone to Etc/GMT+1 instead of Europe/London, will lead to permadrift as OpsGenie converts the GMT offsets to regional timezones at deploy-time. In the previous deploy, the GMT style get converted to Atlantic/Cape_Verde.

# module.routing["london_schedule"].module.team_routing_rule[0].opsgenie_team_routing_rule.this[0] will be updated in-place
~ resource "opsgenie_team_routing_rule" "this" {
        id         = "4b4c4454-8ccf-41a9-b856-02bec6419ba7"
        name       = "london_schedule"
    ~ timezone   = "Atlantic/Cape_Verde" -> "Etc/GMT+1"
        # (2 unchanged attributes hidden)

Some GMT styles will not cause a timezone change on subsequent applies such as Etc/GMT+8 for Asia/Taipei.

If the calendar date has crossed daylight savings time, the Etc/GMT+ GMT style will need to be updated to reflect the correct timezone.

Track the issue: https://github.com/opsgenie/terraform-provider-opsgenie/issues/258

Requirements

Name	Version
terraform	>= 1.0.0
aws	>= 4.9.0
datadog	>= 3.3.0
opsgenie	>= 0.6.7

Providers

Name	Version
aws	>= 4.9.0
datadog	>= 3.3.0
opsgenie	>= 0.6.7

Modules

Name	Source	Version
datadog_configuration	../datadog-configuration/modules/datadog_keys	n/a
escalation	./modules/escalation	n/a
iam_roles	../account-map/modules/iam-roles	n/a
integration	./modules/integration	n/a
members_merge	cloudposse/config/yaml//modules/deepmerge	1.0.2
routing	./modules/routing	n/a
schedule	cloudposse/incident-management/opsgenie//modules/schedule	0.16.0
service	cloudposse/incident-management/opsgenie//modules/service	0.16.0
team	cloudposse/incident-management/opsgenie//modules/team	0.16.0
this	cloudposse/label/null	0.25.0

Resources

Name	Type
datadog_integration_opsgenie_service_object.fake_service_name	resource
aws_ssm_parameter.opsgenie_api_key	data source
aws_ssm_parameter.opsgenie_team_api_key	data source
opsgenie_team.existing	data source
opsgenie_user.team_members	data source

Inputs

Name	Description	Type	Default	Required
additional_tag_map	Additional key-value pairs to add to each map in `tags_as_list_of_maps`. Not added to `tags` or `id`. This is for some rare cases where resources want additional configuration of tags and therefore take a list of maps with tag key, value, and additional configuration.	`map(string)`	`{}`	no
attributes	ID element. Additional attributes (e.g. `workers` or `cluster`) to add to `id`, in the order they appear in the list. New attributes are appended to the end of the list. The elements of the list are joined by the `delimiter` and treated as a single ID element.	`list(string)`	`[]`	no
context	Single object for setting entire context at once. See description of individual variables for details. Leave string and numeric variables as `null` to use default value. Individual variable settings (non-null) override settings in context object, except for attributes, tags, and additional_tag_map, which are merged.	`any`	`{ "additional_tag_map": {}, "attributes": [], "delimiter": null, "descriptor_formats": {}, "enabled": true, "environment": null, "id_length_limit": null, "label_key_case": null, "label_order": [], "label_value_case": null, "labels_as_tags": [ "unset" ], "name": null, "namespace": null, "regex_replace_chars": null, "stage": null, "tags": {}, "tenant": null }`	no
create_only_integrations_enabled	Whether to reuse all existing resources and only create new integrations	`bool`	`false`	no
datadog_integration_enabled	Whether to enable Datadog integration with opsgenie (datadog side)	`bool`	`true`	no
delimiter	Delimiter to be used between ID elements. Defaults to `-` (hyphen). Set to `""` to use no delimiter at all.	`string`	`null`	no
descriptor_formats	Describe additional descriptors to be output in the `descriptors` output map. Map of maps. Keys are names of descriptors. Values are maps of the form `{<br/> format = string<br/> labels = list(string)<br/>}` (Type is `any` so the map values can later be enhanced to provide additional options.) `format` is a Terraform format string to be passed to the `format()` function. `labels` is a list of labels, in order, to pass to `format()` function. Label values will be normalized before being passed to `format()` so they will be identical to how they appear in `id`. Default is `{}` (`descriptors` output will be empty).	`any`	`{}`	no
enabled	Set to false to prevent the module from creating any resources	`bool`	`null`	no
environment	ID element. Usually used for region e.g. 'uw2', 'us-west-2', OR role 'prod', 'staging', 'dev', 'UAT'	`string`	`null`	no
escalations	Escalations to configure and create for the team.	`map(any)`	`{}`	no
id_length_limit	Limit `id` to this many characters (minimum 6). Set to `0` for unlimited length. Set to `null` for keep the existing setting, which defaults to `0`. Does not affect `id_full`.	`number`	`null`	no
integrations	API Integrations for the team. If not specified, `datadog` is assumed.	`map(any)`	`{}`	no
integrations_enabled	Whether to enable the integrations submodule or not	`bool`	`true`	no
kms_key_arn	AWS KMS key used for writing to SSM	`string`	`"alias/aws/ssm"`	no
label_key_case	Controls the letter case of the `tags` keys (label names) for tags generated by this module. Does not affect keys of tags passed in via the `tags` input. Possible values: `lower`, `title`, `upper`. Default value: `title`.	`string`	`null`	no
label_order	The order in which the labels (ID elements) appear in the `id`. Defaults to ["namespace", "environment", "stage", "name", "attributes"]. You can omit any of the 6 labels ("tenant" is the 6th), but at least one must be present.	`list(string)`	`null`	no
label_value_case	Controls the letter case of ID elements (labels) as included in `id`, set as tag values, and output by this module individually. Does not affect values of tags passed in via the `tags` input. Possible values: `lower`, `title`, `upper` and `none` (no transformation). Set this to `title` and set `delimiter` to `""` to yield Pascal Case IDs. Default value: `lower`.	`string`	`null`	no
labels_as_tags	Set of labels (ID elements) to include as tags in the `tags` output. Default is to include all labels. Tags with empty values will not be included in the `tags` output. Set to `[]` to suppress all generated tags. Notes: The value of the `name` tag, if included, will be the `id`, not the `name`. Unlike other `null-label` inputs, the initial setting of `labels_as_tags` cannot be changed in later chained modules. Attempts to change it will be silently ignored.	`set(string)`	`[ "default" ]`	no
members	Members as objects with their role within the team.	`set(any)`	`[]`	no
name	ID element. Usually the component or solution name, e.g. 'app' or 'jenkins'. This is the only ID element not also included as a `tag`. The "name" tag is set to the full `id` string. There is no tag with the value of the `name` input.	`string`	`null`	no
namespace	ID element. Usually an abbreviation of your organization name, e.g. 'eg' or 'cp', to help ensure generated IDs are globally unique	`string`	`null`	no
regex_replace_chars	Terraform regular expression (regex) string. Characters matching the regex will be removed from the ID elements. If not set, `"/[^a-zA-Z0-9-]/"` is used to remove all characters other than hyphens, letters and digits.	`string`	`null`	no
region	AWS Region	`string`	n/a	yes
routing_rules	Routing Rules for the team	`any`	`null`	no
schedules	Schedules to create for the team	`map(any)`	`{}`	no
services	Services to create and register to the team.	`map(any)`	`{}`	no
ssm_parameter_name_format	SSM parameter name format	`string`	`"/%s/%s"`	no
ssm_path	SSM path	`string`	`"opsgenie"`	no
stage	ID element. Usually used to indicate role, e.g. 'prod', 'staging', 'source', 'build', 'test', 'deploy', 'release'	`string`	`null`	no
tags	Additional tags (e.g. `{'BusinessUnit': 'XYZ'}`). Neither the tag keys nor the tag values will be modified by this module.	`map(string)`	`{}`	no
team	Configure the team inputs	`map(any)`	`{}`	no
team_name	Current OpsGenie Team Name	`string`	`null`	no
team_naming_format	OpsGenie Team Naming Format	`string`	`"%s_%s"`	no
tenant	ID element _(Rarely used, not included by default)_. A customer identifier, indicating who this instance of a resource is for	`string`	`null`	no

Outputs

Name	Description
escalation	Escalation rules created
integration	Integrations created
routing	Routing rules created
team_id	Team ID
team_members	Team members
team_name	Team Name

References

cloudposse/terraform-aws-components - Cloud Posse's upstream component

Component: opsgenie-team

Usage​

Pre-requisites​

Getting Started​

ClickOps Work​

Known Issues​

Different API Endpoints in Use​

Cannot Add dependent Services​

Cannot Add Stakeholders​

There isn’t a resource for datadog to create an opsgenie integration so this has to be done manually via ClickOps​

No Resource to create Slack Integration​

Out of Date Terraform Docs​

GMT Style Timezones​

Requirements​

Providers​

Modules​

Resources​

Inputs​

Outputs​

Related How-to Guides​

References​